Privacy Policy

This privacy policy indicates how TotalPuppies handles your personal information. By using any sites owned and operated by TotalPuppies, including, but not limited to, and downloading and/or using the TotalPuppies mobile application (collectively referred to herein as the “Site”), you consent to the collection, use, storage, processing, transfer, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with the terms stated in this Privacy Policy, please do not create a profile, use the Site, or use the any services offered through the site.


Information Collection

Information is collected to provide the Site and its services to you and other users, improve user experience, and communicate with all users about the Site and its services. The information collected from you, and therefore the applicability of various sections of the Privacy Policy, will depend on your interaction with the Site.

Profile Information:

To make a profile, make submissions or comments, adopt a puppy, receive notifications and/or updates, or ask for support regarding the Site and its services, we may collect the following information:

  • Name
  • Email address
  • Phone number
  • Mobile phone number,
  • Physical address
  • Zip code
  • Gender
  • Birth date
  • Information about yourself and your family
  • Additional information you choose to provide

Public Information:

The information you contribute through the Site is intended for public display including your account profile, username, photos, videos, reviews, and comments. We may display this information through the Site, share it with other businesses, use it in promotional materials, and distribute it to a wider audience in our wider discretion. We are not responsible for the privacy or security of any information you choose to make public on the Site or what others do with the information you share with them. We are not responsible for the accuracy, use or misuse of any content that you disclose or receive from third parties through the Site.

Purchase Information:

When you make a payment on the Site or by phone, you may be asked for financial information such as account or credit card numbers in addition to information about you such as your name, phone number, billing/mailing address and email address as well as any other information provided for us to process your transaction and complete your purchase, including credit card or payment account information. TotalPuppies uses this personal and financial information (hereafter, “Personal Information”) that you voluntarily provide us to provide you with the Site’s services. By making a purchase on the site, you consent to providing your Personal Information to our service providers and such third parties as we determine is necessary to process your transaction, such as credit card companies and banking institutions used to process the transaction and breeder(s).

Interaction with the Site:

We may store information about your use of the Site, such as your search activity, the pages you view, the date and time of your visit(s), and purchases you make through the Site. We may also store information that your computer or mobile device provides to us in connection with your use of the Site, such as your browser type, type of computer and/or mobile device, browser language, IP address, mobile carrier, phone number, unique device identifier, advertising identifier, location (including geolocation, beacon-based location, and GPS location), and requested and referring URLs. You may be able to opt out of our use of certain location data through your device or browser settings. While you may decline to provide certain information, it may render you unable to access certain services and features offered.


Log File and Cookie Information

Log Files:

For all users of the Site, the Site’s web server uses an extended log file format which logs: date and time of visit, referring address (location visitor comes from to visit the Site), type of internet browser, and the visitor’s IP address. Each computer that connects to the Internet is assigned an IP address for identification purposes. The log file does not capture a user’s email address.


A cookie is a series of data characters that, when programmed into a website, are placed by the web server into the browser’s application folder on your computer. Once placed, the cookie will allow the website or certain third parties that we work with to “recall” you as a unique individual. We use cookies on the Site to assist us in providing customized services. In addition, we place cookies that collect information how the Site is used. These cookies aggregate anonymous information regarding how the Site is used so that we can improve it. For example, it will let us, our affiliates and certain third parties we work with to know which pages are visited the most or if our visitors are seeing errors on our site. We also place cookies to remember the choices you make on the Site so that we and others can work on providing you with a more enhanced and personalized experience.


We only operate general audience services and do not use the Site to knowingly collect personal information from children under the age of thirteen (13) requiring parental notice and consent under the Children’s Online Privacy Protection Act (COPPA) without such parental consent. If you are a parent or guardian who believes your child under the age of thirteen (13) has provided us with personal information without COPPA-required consent, please contact us at “Customer Advocates”.


We use your personal information and other additional information about you to provide you with the services you request, process transactions, verify your identify, communicate with you, improve our marketing and promotional efforts, provide customer support, analyze site usage, improve the Site and overall experience, troubleshoot problems, customize your experience, inform you about our services and Site updates, measure interest in our sites and services, internal business purposes, resolve disputes and enforce our Terms of Use.

We also work with various third parties to improve the Site. To do this, we may be required for you to authorize us to share certain information about you or your device with those third parties. In those cases, we require these third parties to abide by this Privacy Policy and/or similar restrictive terms.

You agree that we may use your information to contact you and to deliver information to you that, in some cases, is targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings, and communications relevant to your use of the Site.


Disclosure – Sharing of Personal Information

Some of the circumstances under which your information may be shared”


To Provide the Site’s Services:

We may share Personal Information with third party service providers who help with our business operations, including, but not limited to, agents, and others that we use in the Site’s ordinary operation, such as account billing, marketing, and promotion (including sharing of e-mail addresses with Site marketing partners such as Facebook and Google), user experience research and surveys, website hosting and support and maintenance, the breeder you contract or communicate with, the airline or other transportation provider, Pet Insurer or other third party puppy insurance company, the American Kennel Club, and any other parties involved in the sale, transportation, insuring or veterinary care of your puppy or any related or ancillary services. We will only disclose your Personal Information to the reasonable extent required for the limited purpose of third party evaluating, analyzing, and providing services contracted to us.


With Your Consent:

We will share your Personal Information with outside companies, organizations, or individuals when we have your consent to do so.


With Advertisers:

We gather personally identifiable information and disclose it in a non-personally identifiable manner to advertisers and other third parties for marketing and promotional purposes. We may use third-party advertising companies to serve ads on our behalf. These companies may also use cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Please see the section above regarding cookies for more information, including information on sharing hashed email addresses.


For Legal Reasons:

We will share user information with outside parties if we believe that access, use, and preservation/disclosure is reasonable to meet any applicable law, regulation, legal process or enforceable governmental request or protect against harm to the rights, property or safety of us, our users or the public as required or permitted by law.


To Provide Third Party Offers:

We reserve the right to offer third party services and products to you based on your preferences identified in your registration and anytime after; such offers may be made by our company or third parties.


Other Corporate Entities:

We may share your Personal Information with members of our corporate family who may provide joint or complementary content or services or may help detect or prevent potentially illegal acts. If we were to merge or be acquired by another business entity, we may share personal information said company and require that the new combined entity follow this Privacy Policy with respect to your personal information. Should TotalPuppies file for protection or have a third-party petition filed against it under the bankruptcy code, its assets, including members’ Personal Information and non-personal information may be sold or transferred, in whole or part to another entity.


Sweepstakes, Contests, and Promotions:

We may offer sweepstakes, contests, and other promotions through the Site that may require registration. By participating in a promotion, you are agreeing to the official rules that are entailed which may contain specific requirements of you allowing the promotion’s sponsor to use your name, voice and/or likeness in advertising or marketing associated with the promotion. If you choose to enter a promotion, personal information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion’s official rules, such as on a winners list.


Legal Requests:

TotalPuppies cooperates with law enforcement inquiries, as well as other third parties to enforce laws. We can disclose any information about you to law enforcement and other government officials as we see fit in connection with any investigation of fraud, int intellectual property infringements, or other illegal activities or may expose us or you to legal liability.

By accepting this Privacy Policy, you agree that, with respect to other users’ personally identifiable information that you obtain through the Site, TotalPuppies hereby grants you a license to use such information only for:

  1. Site related communications that are not unsolicited commercial messages
  2. Any other purpose to which such user expressly agrees after complete disclosure of the purpose

In all cases, you must give users an opportunity to remove themselves from your database. In addition, under no circumstances, except as defined in this Privacy Policy, may you disclose another user’s personal information to any third party without our consent and the consent of said user after adequate disclosure. TotalPuppies and our Site users do not tolerate spam. Therefore, without limiting the foregoing, you are not licensed to add a Site user to your mailing list (both email and physical mail) or any other advertising or contact list or database without the user’s consent after adequate disclosure. To report spam from other users, please Contact Us.

Federal law gives you the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, chare, and protect your personal information. Some of this personal information collected and shared depends on the product or service you have with us. This shared information can include: your name, address, phone number and email address. We may share your personal information with third parties for our everyday business and marketing purposes, joint marketing with other companies, and for our affiliates and non-affiliates to market to you.

If you are a new user, we can begin sharing your information from the date you agree to this agreement. When you are no longer an active user, we may continue to share your information as described in this notice.



The Site has security measures in place to protect your information. We take reasonable precautions to prevent to loss, misuse, and unauthorized access of your personal information under our control. Because the protection of your personal information is a high priority, we have taken appropriate measures to ensure that it is processed confidentially, accurately, and securely. The Sire uses an encryption technology which is supported by a vast majority of modern Internet browsers to verify the identity of the transacting servers through certificates and dig digital signatures and can confirm that message content integrity is maintained throughout its transmission. However, we cannot guarantee that data transmission over the Internet is 100% secure. As a result, we are not responsible for the actions of any thirst parties that may receive any such information.


Data Retention

We will keep your information for as long as you keep your account in existence. In some instances, we will delete your information after it is no longer needed. We also keep information about you and your usage of the Site as long as it is necessary for our legitimate business interests, legal reasons, and to prevent harm to you, us, or any third party. Please note that it may not be possible to delete all copies of information that have been previously shared on our Site.


For Users Outside of the United States

The Site is hosted on servers located in the United States. If you are accessing the site from the European Union, Australia, Asia, or any other region with laws or regulations regarding personal data collection, use, and disclosure, that are different from United States laws, you are transferring your personal information and data to the United States which may not have the same data protection laws. By providing user information through the Site, you are consenting to your information’s transfer to the United States for processing and maintenance in accordance with this Privacy Policy and the Terms of Use. You are also consenting to abiding by United States law in all matters concerning this Site.



All text, graphics, logos, icons, images, audio clips, video clips, and other content of any nature on the Site is the property of TotalPuppies or its content suppliers and is protected by U.S. and international copyright laws. The collection, arrangement, and assembly of all content on this Site is the exclusive property of TotalPuppies and is protected by U.S. and international copyright laws. Any other use, including the aggregation, posting, reproduction, modification, distribution, transmission, re-publication, display, or performance, of the content on this Site is strictly prohibited.


Changes to This Privacy Policy

TotalPuppies reserves the right to change, modify, add, or remove portions of this Privacy Policy at any time, so please review it frequently. If TotalPuppies decides to change this Privacy Policy, we will post those changes to this page so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. By continuing to access or use the Site after those changes become effective, you agree to be bound by the revised Privacy Policy.